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About All Products
Customer questions & answers
- Question: Why the photos/videos in photo gallery of this iDevice cannot be copied?
- Answer: In first use of the Photo Gallery function, a window will pop out asking if you allow the APP to get access to all photos and videos; for normal use of this For normal use of this function, you need to select Yes.
- Question: What should I do if the USB flash drive pops up with an error indication during use?
- Answer: We recommend formatting the USB flash drive on your computer before using it.
- Question: iPhone can't recognize the USB flash drive, what should I do?
- Answer: 1) Insert the front and back of the USB flash drive's interface several times. 2) If the phone is wearing a case, we suggest removing the case.
- Question: How can I transfer files to the USB flash drive if I used iCloud to back up before?
- Answer: You'll need to download the files from iCloud to your iPhone or iPad and then copy them to usb flash drive.
- Question: Can I delete the original files after transferring them from my phone?
- Answer: When transferring files for the first time, it is recommended to use copy, not cut and paste, and then delete the original files after making sure there is no problem with the transfer.
- Question: Do I need to install an app on my Android phone?
- Answer: No need. It's plug-and-play. Find the file manager of your phone and you can transfer files/browse files.
- Question: How to deal with the automatic disconnection of the USB flash drive when the screen is rested?
- Answer: The way your phone supplies power to external devices is that if your phone's screen is turned off, no power is supplied. Therefore, the flash drive cannot be recognized without power.
- Question: I have thousands of pictures, can I transfer them all at once?
- Answer: For better use, we recommend you batch transfer
- Question: Why can I only listen to one piece of music at a time?
- Answer: Please make sure that the music playback mode you choose is accurate. For details, refer to the icon in the lower left corner when playing music.
- Question: Why does flash drive get hot during use? Is this safe?
- Answer: It is safe. When the imported data exceeds 10GB or more at one time, the flash drive will have a little temperature. This is because the IC heats up, which is normal. (Tips: This situation is like using a mobile phone for a long time, or playing a game for a long time, the mobile phone will heat up)
- Question: Does this flash drive steal privacy?
- Answer: This flash drive is just a storage device, it does not steal any privacy. The flash drive is developed by combining with apple ios system, we can ensure safety.
- Question: Why is the transfer speed not fast?
- Answer: Since the hardware and system of each device are not consistent. The transfer speed of a flash drive may depend on the hardware and software used.